At Halen Top, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a hassle-free return process. Please review our return policy below:

1. Return Eligibility

• Items must be returned within 30 days of the delivery date.
• Products must be unused, in their original condition, and with all packaging intact.
• Sale items, customized products, or special orders are not eligible for returns unless they arrive damaged or defective.

2. Return Process
To initiate a return, please contact our customer service team with your order number and the reason for the return. We will provide you with a return authorization and instructions on how to proceed.

3. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 7-10 business days. Shipping fees are non-refundable unless the return is due to our error (e.g., damaged or incorrect items).

4. Damaged or Defective Items
If you receive a damaged or defective product, please notify us within 48 hours of delivery. We will arrange for a replacement or full refund, including any return shipping fees.

5. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.

6. Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a product defect or our error. We recommend using a trackable shipping service for your returns, as we are not responsible for items lost in transit.

7. Non-Returnable Items
The following items are non-returnable:

• Clearance or final sale items
• Customized or personalized furniture
• Gift cards

8. Contact Us
For further assistance with returns or any questions about our return policy, please contact our customer support team