warranty policy
At Halen Top, we stand by the quality of our furniture and offer a comprehensive warranty to ensure your satisfaction. Please read the details of our warranty policy below:
1. Warranty Coverage
We provide a limited warranty on our products for a period of 12 months from the date of purchase. This warranty covers manufacturing defects in materials and workmanship, including structural issues, loose joints, or faulty hardware.
2. Exclusions
The warranty does not cover:
- Normal wear and tear, including scratches, dents, or fabric discoloration
- Damage caused by improper use, neglect, or unauthorized modifications
- Accidental damage such as spills, stains, or cuts
- Exposure to extreme environmental conditions, including moisture, heat, or sunlight
3. Warranty Claims
To file a warranty claim, please contact our customer service team with your proof of purchase and a detailed description of the issue, including photos if applicable. We will assess the claim and, if approved, provide repair, replacement, or a refund based on the situation.
4. Warranty Limitations
This warranty is valid only for the original purchaser and is non-transferable. It applies only to products purchased directly from Halen Top or our authorized retailers. The warranty is void if the product has been altered, repaired, or modified by anyone not authorized by Halen Top.
5. Repair or Replacement
If a defect is covered by our warranty, we will, at our discretion, repair the item or replace it with the same or similar model. If the product is no longer available, we may offer a comparable product or a partial refund based on the item’s original value. Warranty repairs or replacements do not extend the original warranty period.
6. Non-Warranty Service
If your product is no longer under warranty or the damage is not covered, we may offer repair services at a reasonable cost. Please contact us for a quote.
7. Contact Us
For any questions or to file a warranty claim, please reach out to us